ABOUT STEADY STANDARDS
A reference system for consistent customer decision-making.
OVERVIEW
Steady Standards is a maintained reference system designed to support consistent customer decision-making.
It exists for situations where judgement is required — and where outcomes should not depend on who happens to be involved, how busy the day is, or how much context is available at the time.
Rather than prescribing scripts or automating responses, Steady Standards provides a single, shared reference point for how customer decisions are approached when consistency matters.
It exists for situations where judgement is required — and where outcomes should not depend on who happens to be involved, how busy the day is, or how much context is available at the time.
Rather than prescribing scripts or automating responses, Steady Standards provides a single, shared reference point for how customer decisions are approached when consistency matters.
WHY IT EXISTS
In most organisations, difficult customer situations are handled by people doing their best with limited time and incomplete information.
Over time, this leads to variation.
Similar situations are handled differently.
Decisions become harder to explain or defend.
Escalations increase.
Confidence erodes internally.
Steady Standards exists to reduce that variation — not by removing judgement, but by supporting it.
Over time, this leads to variation.
Similar situations are handled differently.
Decisions become harder to explain or defend.
Escalations increase.
Confidence erodes internally.
Steady Standards exists to reduce that variation — not by removing judgement, but by supporting it.
WHAT IT PROVIDES
Steady Standards brings together:
Decision guidance for complex or sensitive customer situations;
Policies and FAQs used as reference material, not scripts;
Clear reasoning that explains why certain approaches are recommended; and
Training scenarios that reinforce consistent judgement over time.
All content is designed to help teams handle similar situations in the same way, for the same reasons.
Decision guidance for complex or sensitive customer situations;
Policies and FAQs used as reference material, not scripts;
Clear reasoning that explains why certain approaches are recommended; and
Training scenarios that reinforce consistent judgement over time.
All content is designed to help teams handle similar situations in the same way, for the same reasons.
THIS OVERVIEW PROVIDES CONTEXT
If you would like to explore further:
Purpose — Why Steady Standards exists
Approach — How it is designed to be used
Governance Philosophy — The principles that guide it
Purpose — Why Steady Standards exists
Approach — How it is designed to be used
Governance Philosophy — The principles that guide it
